You are as important as you make others feel.
Crossing barriers can be as simple as a smile.
When the customer makes contact, he does not want a quote. He wants a commitment.
The bottom line is a by-product of taking care of your main product - your customers.
Q: When you are already in the lead, how do you to stay ahead?
Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.