When something needs to be improved, take your medicine - fix it.
In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
Instead of just asking 'How did I do?' ask 'How can I do more?'
Be the mirror in which people admire their true potential.
Q: When you are already in the lead, how do you to stay ahead?
If you wait until you have to change, you may have waited too long.