If you wait until you have to change, you may have waited too long.
Don't let high-speed completely replace high-touch. Your customers may appreciate both.
Your approval gives others the confidence to serve, to learn, to try.
Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.
Be the exception to the rule. It's the surest way to become exceptional.
Service is the ultimate edge. Keep it sharp.