If you're always doing what you've always done, you'll never see (or become) what you could be!

Are you moving forward, or just moving?

Could you achieve the possible without trying? Could you achieve the impossible if you refuse to stop trying?

Passion isn't always available. The committed get things done even without it.

If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.

Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.

Q: When you are already in the lead, how do you to stay ahead?