There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.

You can't find what doesn't exist, but you can create it.

Create a compelling service vision. When people want to, they will.

Your promise means more than the words you use to give it.

Crossing barriers can be as simple as a smile.

You cannot change what has already happened. You can always change the way you respond.

If you only give back what you get from other people, you're not giving as much as you can.