Passion isn't always available. The committed get things done even without it.
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
If you haven't given them your trust, you haven't given them enough.
The only way to go further than you've been is to take an extra step.
When the customer makes contact, he does not want a quote. He wants a commitment.
Are you moving forward, or just moving?