Procrastination is the beginning of poor performance.
Preparation clears a pathway for success.
In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
Instead of just asking 'How did I do?' ask 'How can I do more?'
The right measure is not how many customers you've got, but how closely you hold them.
If you turn your back on a customer, you turn your back on success.