If you want to be the best, find the best in others.
Procrastination is the beginning of poor performance.
Giving great service requires the right people and the right service tools.
If customers say you're just 'all right', you've not done enough, you've failed to delight.
Be the mirror in which people admire their true potential.
Sometimes we become so expert in our own domain, we forget that customers may be less familiar.