Even a tiny step is one step closer to where you are going.
Things that are obvious don't need to be talked about. Things that are missing, do.
If you want to be the best, find the best in others.
What you did in the past is how you got to today. What you do today is how you will get to the future.
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
Don't let high-speed completely replace high-touch. Your customers may appreciate both.