A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.

If you turn your back on a customer, you turn your back on success.

Employees are the key to your success with customers. Treat them well!

Always be kind in your heart, spirit and mind.

Constant acts of goodness are worth far more than rare acts of greatness.

Good customers want good quality service. Great customers want it even more.

If you only give back what you get from other people, you're not giving as much as you can.