If they're going to remember the problem, make sure they remember it fondly.

Don't wait. Tomorrow may be too late to do the things you can today.

Developing great employees attracts great customers.

Create a compelling service vision. When people want to, they will.

Words not kept break more than a promise.

When the customer makes contact, he does not want a quote. He wants a commitment.

If you were a customer, would you come back to buy your products or services?