The bottom line is a by-product of taking care of your main product - your customers.
Developing great employees attracts great customers.
Only a well-oiled machine runs smoothly.
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
There's no such thing as the very best. If you're doing your best, it's only because you haven't yet found a way to do better.
Industry jargon may not be a language your customer understands.