If they're going to remember the problem, make sure they remember it fondly.

Unlimited efforts can produce unlimited results.

Give your customers what they want today, and help them see tomorrow.

Make your upper limit, no limit.

If customers say you're just 'all right', you've not done enough, you've failed to delight.

Service skills are the foundation for your success.

Passion isn't always available. The committed get things done even without it.