In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
What you did in the past is how you got to today. What you do today is how you will get to the future.
What matters more? What you said you'd do, what you hoped to do, or what you did?
Challenge your own status quo - before someone else does.
Be the exception to the rule. It's the surest way to become exceptional.
Be the mirror in which people admire their true potential.