You are as important as you make others feel.
Are you moving forward, or just moving?
Your profits reflect the success of your customers.
Enthusiastic service providers create enthusiastic customers.
Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.
Preparation clears a pathway for success.