How can you learn more? By admiring what you've done right? Or by studying what you've done wrong?

The right measure is not how many customers you've got, but how closely you hold them.

Preparation is good, but customers need results.

If you only give back what you get from other people, you're not giving as much as you can.

When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).

Ask your loyal customers for positive comments about your products and your service. Then post these testimonials where other customers and prospects can enjoy them.

How much good can you do today? How much love can you give? How much care and kind attention?