Q: When you are already in the lead, how do you to stay ahead?
Your approval gives others the confidence to serve, to learn, to try.
How can you learn more? By admiring what you've done right? Or by studying what you've done wrong?
When something needs to be improved, take your medicine - fix it.
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
What matters more? What you said you'd do, what you hoped to do, or what you did?