Are you moving forward, or just moving?
Even a tiny step is one step closer to where you are going.
If you wait until you have to change, you may have waited too long.
In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
Be the exception to the rule. It's the surest way to become exceptional.
When your staff are 'information-rich', their information can make you rich!