If you want to interest people, make them think. If you want to inspire people, make them feel.
Crossing barriers can be as simple as a smile.
Always trust people and they may let you down. Always distrust people and you have let them down.
Enjoy your work so that others may enjoy the results.
If you wait until you have to change, you may have waited too long.
Giving great service requires the right people and the right service tools.