If you're always doing what you've always done, you'll never see (or become) what you could be!
When your staff are 'information-rich', their information can make you rich!
Service skills are the foundation for your success.
Only a well-oiled machine runs smoothly.
If you were a customer, would you come back to buy your products or services?
How can you learn more? By admiring what you've done right? Or by studying what you've done wrong?