If you turn your back on a customer, you turn your back on success.

Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.

What you did in the past is how you got to today. What you do today is how you will get to the future.

If you were a customer, would you come back to buy your products or services?

If you only give back what you get from other people, you're not giving as much as you can.

If you want to interest people, make them think. If you want to inspire people, make them feel.

When your staff are 'information-rich', their information can make you rich!