If you turn your back on a customer, you turn your back on success.

Could you achieve the possible without trying? Could you achieve the impossible if you refuse to stop trying?

You can't find what doesn't exist, but you can create it.

Service skills are the foundation for your success.

How can you learn more? By admiring what you've done right? Or by studying what you've done wrong?

Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.

Acting after being asked is compliance. Acting without being asked is kindness.