Your approval gives others the confidence to serve, to learn, to try.

Be the exception to the rule. It's the surest way to become exceptional.

Meeting expectations is good. Exceeding expectations is better.

Preparation is good, but customers need results.

Good customers want good quality service. Great customers want it even more.

Customers pay a price, but they remember the value.

Always aim for 100 percent and you'll always know where to improve.