Your approval gives others the confidence to serve, to learn, to try.

Create a compelling service vision. When people want to, they will.

Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.

Procrastination is the beginning of poor performance.

Always aim for 100 percent and you'll always know where to improve.

Are you moving forward, or just moving?

To see like a customer, be like a customer.