When the customer makes contact, he does not want a quote. He wants a commitment.
Enjoy your work so that others may enjoy the results.
Giving great service requires the right people and the right service tools.
The bottom line is a by-product of taking care of your main product - your customers.
Enthusiastic service providers create enthusiastic customers.
Instead of just asking 'How did I do?' ask 'How can I do more?'