If you want to interest people, make them think. If you want to inspire people, make them feel.
When a customer asks what no one else has ever asked, pay close attention.
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
Procrastination is the beginning of poor performance.
Be the exception to the rule. It's the surest way to become exceptional.
Things that are obvious don't need to be talked about. Things that are missing, do.