When you see the need, take the action.
If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
Let today's strong performance be your starting point for tomorrow.
There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
Every service problem is as an opportunity to show you care.
Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.