Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
Always be kind in your heart, spirit and mind.
Convince people and you win their minds. Inspire people and you win their hearts.
Unlimited efforts can produce unlimited results.
Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
If customers say you're just 'all right', you've not done enough, you've failed to delight.