The first step to delighting your customers is being there when they need you.

Giving great service requires the right people and the right service tools.

Make your upper limit, no limit.

You are the person who determines what you do. That's a big responsibility. Make the most of it.

Let your customers say, 'Well, here I am,' while you say, 'There you are!'.

Your profits reflect the success of your customers.

Reaching out takes nothing more than a smile.