The first step to delighting your customers is being there when they need you.

Let your imagination soar. What you can do for customers is more than you see today.

The right measure is not how many customers you've got, but how closely you hold them.

Always trust people and they may let you down. Always distrust people and you have let them down.

Even a tiny step is one step closer to where you are going.

You do more for yourself when you forget yourself.

Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.