Testimonials describe what has been, and are a promise of what is to come.
Always do what you can do instead of worrying about what you can't.
Every service problem is as an opportunity to show you care.
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
Quality is more than a promise, it's genuine performance.
Challenge your own status quo - before someone else does.