Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.
Procrastination is the beginning of poor performance.
You cannot change what has already happened. You can always change the way you respond.
Always trust people and they may let you down. Always distrust people and you have let them down.
Never rest on past success. Create something better.
Be the mirror in which people admire their true potential.