Quality is more than a promise, it's genuine performance.
When the customer makes contact, he does not want a quote. He wants a commitment.
A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
Service skills are the foundation for your success.
Don't let high-speed completely replace high-touch. Your customers may appreciate both.
Let your customers say, 'Well, here I am,' while you say, 'There you are!'.