Silent customers can be deadly. Encourage them to complain.
What you did in the past is how you got to today. What you do today is how you will get to the future.
Always be kind in your heart, spirit and mind.
If customers say you're just 'all right', you've not done enough, you've failed to delight.
Q: When you are already in the lead, how do you to stay ahead?
Service is taking action to create value for someone else.