Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.

Are you doing only what you must or doing all you can?

Giving great service requires the right people and the right service tools.

The bottom line is a by-product of taking care of your main product - your customers.

The starting point is always now. The end is up to you.

When you see the need, take the action.

Customers pay a price, but they remember the value.