If your customers have to ask you for it, you haven't been thinking far enough ahead.

You can't stop change. Don't let it stop you.

Let your customers say, 'Well, here I am,' while you say, 'There you are!'.

Silent customers can be deadly. Encourage them to complain.

Your approval gives others the confidence to serve, to learn, to try.

How much good can you do today? How much love can you give? How much care and kind attention?

When your staff are 'information-rich', their information can make you rich!