You are as important as you make others feel.

You can't stop change. Don't let it stop you.

Convince people and you win their minds. Inspire people and you win their hearts.

Exceeding expectations is where satisfaction ends and loyalty begins.

Instead of just asking 'How did I do?' ask 'How can I do more?'

Procrastination is the beginning of poor performance.

If your customers are demanding, be thankful.