Employees are the key to your success with customers. Treat them well!
The right measure is not how many customers you've got, but how closely you hold them.
Making an honest mistake is acceptable. Failing to fix it is not.
Silent customers can be deadly. Encourage them to complain.
There's no such thing as the very best. If you're doing your best, it's only because you haven't yet found a way to do better.
A great leader makes what is visible in their mind, visible to all.