When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
Are people being the least you expect of them, or the best they expect themselves to be?
Selfless acts are a source of profound meaning for your self and your life.
Every service problem is as an opportunity to show you care.
Employees are the key to your success with customers. Treat them well!