Create a compelling service vision. When people want to, they will.
If you haven't given them your trust, you haven't given them enough.
Don't let high-speed completely replace high-touch. Your customers may appreciate both.
What matters more? What you said you'd do, what you hoped to do, or what you did?
Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.
Everything ordinary has the potential to be extraordinary.