Things that are obvious don't need to be talked about. Things that are missing, do.
When a customer asks what no one else has ever asked, pay close attention.
Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.
Preparation is good, but customers need results.
Compromise in your arguments, not in your expectations.
Be the mirror in which people admire their true potential.