Preparation clears a pathway for success.

A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.

Even a tiny step is one step closer to where you are going.

What you want to be defines what you become.

Preparation clears a pathway for success.

Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.

Compromise in your arguments, not in your expectations.