It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
When something needs to be improved, take your medicine - fix it.
If you want to interest people, make them think. If you want to inspire people, make them feel.
Don't let high-speed completely replace high-touch. Your customers may appreciate both.
First be effective and then be efficient.
When your staff are 'information-rich', their information can make you rich!