Giving great service requires the right people and the right service tools.
Quality is a choice. Choose to make it better.
When your staff are 'information-rich', their information can make you rich!
First be effective and then be efficient.
How much good can you do today? How much love can you give? How much care and kind attention?
What you did in the past is how you got to today. What you do today is how you will get to the future.