Compromise in your arguments, not in your expectations.

Making an honest mistake is acceptable. Failing to fix it is not.

If you only give back what you get from other people, you're not giving as much as you can.

Developing great employees attracts great customers.

A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.

First be effective and then be efficient.

When your staff are 'information-rich', their information can make you rich!