When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

Quality is a choice. Choose to make it better.

You can't always hire great service providers, but you can create them.

Acting after being asked is compliance. Acting without being asked is kindness.

Exceeding expectations is where satisfaction ends and loyalty begins.

The bottom line is a by-product of taking care of your main product - your customers.

If you're always doing what you've always done, you'll never see (or become) what you could be!