In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
Selfless acts are a source of profound meaning for your self and your life.
Making an honest mistake is acceptable. Failing to fix it is not.
You cannot change what has already happened. You can always change the way you respond.
Be the exception to the rule. It's the surest way to become exceptional.
Let today's strong performance be your starting point for tomorrow.