If your customers are demanding, be thankful.
Always aim for 100 percent and you'll always know where to improve.
In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
Service is the ultimate edge. Keep it sharp.
Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
Everything ordinary has the potential to be extraordinary.