Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
A great leader makes what is visible in their mind, visible to all.
Every service problem is as an opportunity to show you care.
Passion isn't always available. The committed get things done even without it.
Customers pay a price, but they remember the value.
Making an honest mistake is acceptable. Failing to fix it is not.