Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.
Focus not on who you are, but on what you can do for others.
The only way to go further than you've been is to take an extra step.
Let today's strong performance be your starting point for tomorrow.
Developing great employees attracts great customers.
Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.