What you want to be defines what you become.
Constant acts of goodness are worth far more than rare acts of greatness.
How can you learn more? By admiring what you've done right? Or by studying what you've done wrong?
Employees are the key to your success with customers. Treat them well!
Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.
Always be kind in your heart, spirit and mind.