Be confident enough to encourage confidence in others.
Preparation clears a pathway for success.
What does your product really mean to the people who buy it?
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
If customers say you're just 'all right', you've not done enough, you've failed to delight.
The most valuable person is the one who cherishes the value in others.