Don't let high-speed completely replace high-touch. Your customers may appreciate both.
Always aim for 100 percent and you'll always know where to improve.
Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.
You cannot change what has already happened. You can always change the way you respond.
You are as important as you make others feel.
Don't wait. Tomorrow may be too late to do the things you can today.