Intelligence is useful. Energy is valuable. Integrity is essential.
Making an honest mistake is acceptable. Failing to fix it is not.
You can't always hire great service providers, but you can create them.
Never rest on past success. Create something better.
When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
Procrastination is the beginning of poor performance.