Constant acts of goodness are worth far more than rare acts of greatness.
When your staff are 'information-rich', their information can make you rich!
Ask your loyal customers for positive comments about your products and your service. Then post these testimonials where other customers and prospects can enjoy them.
Enthusiastic service providers create enthusiastic customers.
Silent customers can be deadly. Encourage them to complain.
Are you moving forward, or just moving?