The first step to delighting your customers is being there when they need you.
Give your customers what they want today, and help them see tomorrow.
Crossing barriers can be as simple as a smile.
Challenge your own status quo - before someone else does.
Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.
A great leader makes what is visible in their mind, visible to all.