The right measure is not how many customers you've got, but how closely you hold them.

Q: When you are already in the lead, how do you to stay ahead?

Acting after being asked is compliance. Acting without being asked is kindness.

First be effective and then be efficient.

Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.

To see like a customer, be like a customer.

Quality is a choice. Choose to make it better.