When your staff are 'information-rich', their information can make you rich!
Always be kind in your heart, spirit and mind.
In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
What does your product really mean to the people who buy it?
When something needs to be improved, take your medicine - fix it.
Instead of just asking 'How did I do?' ask 'How can I do more?'