Even a tiny step is one step closer to where you are going.
Industry jargon may not be a language your customer understands.
Instead of just asking 'How did I do?' ask 'How can I do more?'
A great leader makes what is visible in their mind, visible to all.
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
Quality is a choice. Choose to make it better.