Meeting expectations is good. Exceeding expectations is better.
Don't let high-speed completely replace high-touch. Your customers may appreciate both.
Everything ordinary has the potential to be extraordinary.
Be the mirror in which people admire their true potential.
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
Let your imagination soar. What you can do for customers is more than you see today.