Constant acts of goodness are worth far more than rare acts of greatness.
Be the exception to the rule. It's the surest way to become exceptional.
There's no such thing as the very best. If you're doing your best, it's only because you haven't yet found a way to do better.
Passion isn't always available. The committed get things done even without it.
In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
You are as important as you make others feel.