The most valuable person is the one who cherishes the value in others.
When the customer makes contact, he does not want a quote. He wants a commitment.
Never rest on past success. Create something better.
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
How can you learn more? By admiring what you've done right? Or by studying what you've done wrong?
Testimonials describe what has been, and are a promise of what is to come.