When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
Be the mirror in which people admire their true potential.
Quality is more than a promise, it's genuine performance.
Always do what you can do instead of worrying about what you can't.
If you turn your back on a customer, you turn your back on success.
Preparation clears a pathway for success.