If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
Ron KaufmanIf customers say you're just 'all right', you've not done enough, you've failed to delight.
Ron KaufmanIf you want to stay in business, satisfy customers. If you want to excel in business, delight customers.
Ron KaufmanIf customers say you're just 'all right', you've not done enough, you've failed to delight.
Ron Kaufman