Are people being the least you expect of them, or the best they expect themselves to be?

There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.

Give your customers what they want today, and help them see tomorrow.

If your customers are demanding, be thankful.

Service skills are the foundation for your success.

The right measure is not how many customers you've got, but how closely you hold them.

First be effective and then be efficient.