Let today's strong performance be your starting point for tomorrow.
The first step to delighting your customers is being there when they need you.
Create a compelling service vision. When people want to, they will.
When something needs to be improved, take your medicine - fix it.
How can you learn more? By admiring what you've done right? Or by studying what you've done wrong?
Testimonials describe what has been, and are a promise of what is to come.