The right measure is not how many customers you've got, but how closely you hold them.
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
Do what's right and you'll never go wrong.
You can't always hire great service providers, but you can create them.
Let today's strong performance be your starting point for tomorrow.