When only a little can be done, doing it becomes the greatest you can do.
You cannot change what has already happened. You can always change the way you respond.
Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.
You are the person who determines what you do. That's a big responsibility. Make the most of it.
The most valuable person is the one who cherishes the value in others.
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.