Preparation is good, but customers need results.
Plans turn promises into results and dreams into realities.
Tend your own garden: savor the blossoms, trim the weeds.
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
If you want to interest people, make them think. If you want to inspire people, make them feel.
Service skills are the foundation for your success.