Giving great service requires the right people and the right service tools.
If they're going to remember the problem, make sure they remember it fondly.
Constant acts of goodness are worth far more than rare acts of greatness.
Service skills are the foundation for your success.
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
Always be kind in your heart, spirit and mind.