Let your customers say, 'Well, here I am,' while you say, 'There you are!'.
In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
Be the mirror in which people admire their true potential.
Always aim for 100 percent and you'll always know where to improve.
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
The bottom line is a by-product of taking care of your main product - your customers.