Your promise means more than the words you use to give it.
How can you learn more? By admiring what you've done right? Or by studying what you've done wrong?
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
To see like a customer, be like a customer.
Do what's right and you'll never go wrong.
Preparation clears a pathway for success.