When you see the need, take the action.

You are as important as you make others feel.

When the customer makes contact, he does not want a quote. He wants a commitment.

Only a well-oiled machine runs smoothly.

What you did in the past is how you got to today. What you do today is how you will get to the future.

First be effective and then be efficient.

The first step to delighting your customers is being there when they need you.