Giving great service requires the right people and the right service tools.
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.
Let today's strong performance be your starting point for tomorrow.
Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
Employees are the key to your success with customers. Treat them well!
Greatness is not how you feel, it's how you make others feel.