If customers say you're just 'all right', you've not done enough, you've failed to delight.

Service is taking action to create value for someone else.

What's possible today isn't bound by what was possible yesterday, and is never a measure of what's possible tomorrow.

Procrastination is the beginning of poor performance.

If you were a customer, would you come back to buy your products or services?

Let today's strong performance be your starting point for tomorrow.

Plans turn promises into results and dreams into realities.