If customers say you're just 'all right', you've not done enough, you've failed to delight.

Selfless acts are a source of profound meaning for your self and your life.

If you wait until you have to change, you may have waited too long.

What matters more? What you said you'd do, what you hoped to do, or what you did?

Convince people and you win their minds. Inspire people and you win their hearts.

How can you learn more? By admiring what you've done right? Or by studying what you've done wrong?

Instead of just asking 'How did I do?' ask 'How can I do more?'