The behavior of people and the culture of an organization are very different in winning streaks and losing streaks. But what both have in common is their momentum - once winners' or losers' habits and culture take hold, they tend to perpetuate themselves.

It is crucial to recognize, reward, and celebrate accomplishments.

In the most innovative companies there is a significantly higher volume of thank yous than in companies of low innovation.

Change is like putting lipstick on a bulldog. The bulldog's appearance hasn't improved, but now it's really angry.

Confidence isn't optimism or pessimism, and it's not a character attribute. It's the expectation of a positive outcome.

Change is a threat when done to me, but an opportunity when done by me.

A vision is not just a picture of what could be; it is an appeal to our better selves, a call to become something more.