The secret of successful retailing is to give your customers what they want. And really, if you think about it from the point of view of the customer, you want everything: a wide assortment of good quality merchandise; the lowest possible prices; guaranteed satisfaction with what you buy; friendly, knowledgeable service; convenient hours; free parking; a pleasant shopping experience.

The way management treats their associates is exactly how the associates will then treat the customers.

Take the best out of everything and adapt it to your needs.

A computer can tell you down to the dime what you've sold, but it can never tell you how much you could have sold.

Individuals don't win in business, teams do.

Control your expenses better than your competition. This is where you can always find the competitive advantage.

High expectations are the key to everything.