Leaders must always put their people before themselves. If you do that, your business will take care of itself.

There’s a lot more business out there in small town America than I ever dreamed of.

I loved retail from the beginning, and I still love it today.

Great ideas come from everywhere if you just listen and look for them. You never know who's going to have a great idea.

The goal as a company is to have customer service that is not just the best, but legendary.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

I probably have traveled and walked into more variety stores than anybody in America. I am just trying to get ideas, any kind of ideas that will help our company. Most of us don't invent ideas. We take the best ideas from someone else.