Great ideas come from everywhere if you just listen and look for them. You never know who's going to have a great idea.

The way management treats their associates is exactly how the associates will then treat the customers.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

I learned early on that one of the secrets to campus leadership was the simplest thing of all: speak to people coming down the sidewalk before they speak to you. I did that in college. I did it when I carried my papers. I would always look ahead and speak to the person coming toward me. If I knew them, I would call them by name, but even if I didn't I would still speak to them. Before long, I probably knew more students than anybody in the university, and they recognized me and considered me their friend.

If you don't listen to your customers, someone else will.

High expectations is the key to everything.

We let folks know we're interested in them and that they're vital to us. cause they are.