Great ideas come from everywhere if you just listen and look for them. You never know who's going to have a great idea.

There’s a lot more business out there in small town America than I ever dreamed of.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

The secret of successful retailing is to give your customers what they want. And really, if you think about it from the point of view of the customer, you want everything: a wide assortment of good quality merchandise; the lowest possible prices; guaranteed satisfaction with what you buy; friendly, knowledgeable service; convenient hours; free parking; a pleasant shopping experience.

There's absolutely no limit to what plain, ordinary, working people can accomplish if they're given the opportunity and encouragement to do their best.

The goal as a company is to have customer service that is not just the best, but legendary.

...You can make a positive out of most any negative if you work at it hard enough.