The goal as a company is to have customer service that is not just the best, but legendary.

I probably have traveled and walked into more variety stores than anybody in America. I am just trying to get ideas, any kind of ideas that will help our company. Most of us don't invent ideas. We take the best ideas from someone else.

Control your expenses better than your competition. This is where you can always find the competitive advantage.

There are only four things in life that matter. The first is happiness and I'll sell you the other three for a dollar.

I had confidence that as long as we did our work well and were good to our customers, there would be no limit to us.

If one of our customers comes into the store without a smile, I'll give them one of mine.

You can make a lot of mistakes and still recover if you run an efficient operation. Or you can be brilliant and still go out of business if you're too inefficient.