The goal as a company is to have customer service that is not just the best, but legendary.
Individuals don't win in business, teams do.
I probably have traveled and walked into more variety stores than anybody in America. I am just trying to get ideas, any kind of ideas that will help our company. Most of us don't invent ideas. We take the best ideas from someone else.
Do it. Try it. Fix it.
I loved retail from the beginning, and I still love it today.
Don't get so stuck in your ways that you can't change.