I've always been driven to buck the system.

The goal as a company is to have customer service that is not just the best, but legendary.

Information is power, and the gain you get from empowering your associates more than offsets the risk of informing your competitor.

If you don't listen to your customers, someone else will.

I have always been driven to buck the system, to innovate, to take things beyond where they've been.

Individuals don't win in business, teams do.

There are only four things in life that matter. The first is happiness and I'll sell you the other three for a dollar.