Keep everybody guessing as to what your next trick is going to be. Don't become too predictable.

We let folks know we're interested in them and that they're vital to us. cause they are.

High expectations are the key to everything.

I think I overcame every single one of my personal shortcomings by the sheer passion I brought to my work. I don't know if you're born with this kind of passion, or if you can learn it. But I do know you need it.

I not only knew I wanted to go into retailing, I also knew I wanted to go into business for myself.

I guess in all my years, what I heard more than anything else was: a mere town cannot support a discount store for very long.

To succeed in this world, you have to change all the time.