You can learn from everybody.

I not only knew I wanted to go into retailing, I also knew I wanted to go into business for myself.

I loved retail from the beginning, and I still love it today.

Information is power, and the gain you get from empowering your associates more than offsets the risk of informing your competitor.

I was asked what I thought about the recession. I thought about it and decided not to take part.

High expectations are the key to everything.

There's absolutely no limit to what plain, ordinary, working people can accomplish if they're given the opportunity and encouragement to do their best.