You can learn from everybody.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

Control your expenses better than your competition. This is where you can always find the competitive advantage.

Ignore the conventional wisdom. If everybody else is doing it one way, there’s a good chance you can find your niche by going in exactly the opposite direction.

High expectations are the key to everything.

I pay low wages. I can take advantage of that. We're going to be successful, but the basis is a very low-wage, low-benefit model of employment.