We let folks know we're interested in them and that they're vital to us. cause they are.
Swim upstream. Go the other way. Ignore the conventional wisdom.
We're all working together; that's the secret.
Capital isn't scarce; vision is.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.