I was asked what I thought about the recession. I thought about it and decided not to take part.

If one of our customers comes into the store without a smile, I'll give them one of mine.

Lose your smile and lose your customers.

I had confidence that as long as we did our work well and were good to our customers, there would be no limit to us.

Individuals don't win in business, teams do.

Money and ownership alone aren't enough. Set high goals, encourage competition, and then keep score.

There’s a lot more business out there in small town America than I ever dreamed of.