I was asked what I thought about the recession. I thought about it and decided not to take part.

I was asked what I thought about the recession. I thought about it and decided not to take part.

Do it. Try it. Fix it.

You can make a lot of mistakes and still recover if you run an efficient operation. Or you can be brilliant and still go out of business if you're too inefficient.

Our best ideas come from clerks and stockboys.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

The way management treats their associates is exactly how the associates will then treat the customers.