I have always been driven to buck the system, to innovate, to take things beyond where they've been.
If you don't listen to your customers, someone else will.
I had to get up everyday with my mind set on improving something.
Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.
Commit to your business. Believe in it more than anybody else.
I learned a lesson which has stuck with me all through the years: you can learn from everybody. I didn't just learn from reading every retail publication I could get my hands on, I probably learned the most from studying what John Dunham was doing across the street