Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.
Sam WaltonGreat ideas come from everywhere if you just listen and look for them. You never know who's going to have a great idea.
Sam WaltonYou can make a lot of mistakes and still recover if you run an efficient operation. Or you can be brilliant and still go out of business if you're too inefficient.
Sam WaltonAfter a lifetime of swimming upstream, I am convinced that one of the real secrets to Wal-mart's phenomenal success has been that very tendency.
Sam WaltonThe secret of successful retailing is to give your customers what they want. And really, if you think about it from the point of view of the customer, you want everything: a wide assortment of good quality merchandise; the lowest possible prices; guaranteed satisfaction with what you buy; friendly, knowledgeable service; convenient hours; free parking; a pleasant shopping experience.
Sam Walton